Yes, we do. We have customers across Europe, and in most countries, we have BNPL or financing solutions by Klarna. Inbank, LHV, Esto, and Holm Bank cover some countries. We work on alternative solutions for the countries that are not covered yet. If you know what financing option we could include in your country, let us know. Read more about our payment options here.

Yes, you can. In addition to PayPal, you can also choose from credit card payments, wire transfers, Apple Pay, Google Pay, and many financing options. We also welcome cash when you visit us in the store. Read more about our payment options here.

Yes, we do. We have most vehicles, accessories, and spare parts in stock. Some new models that have been launched and are available for pre-sale have the estimated arrival date after the product information. In a few cases, we rely on the official distributor warehouse, with no delay in delivery for our customers.

Yes, we can. In most cases, the deliveries are already fast enough without paying extra. You can see the average delivery times on the map below. In case of urgency, we have DHL Express as our partner for fast deliveries, which will obviously cost more. Please let us know in your order notes if you need quick delivery, and be prepared to top up your delivery budget.

Yes, absolutely. Our shipping partners are consolidated into one system, which gives you the tracking code. Please read more about our shipping options here.

Yes, we will. You need to follow the instructions for returns, and everything will be all right. Please read about our returns policy here.

Yes, we can! Many people on our team use EUC daily and are happy to help you with the first steps. We have had over 100 students in recent years, so we know how it goes. The only limiting factor is that it can happen next to our physical store in Tallinn.

Yes, we have. The short answer is that all private customers from the EU are protected under EU regulations against failures and malfunctions for 2 years if these occur due to the manufacturer’s fault. Some manufacturers offer even more extended warranties. Warranties for batteries and electronics are usually 6-12 months, sometimes 24 months. Voltride provides an optional extended warranty (+1 year) for selected products. Please read more about our warranty policy here.

Yes, we do. We occasionally offer discounts on selected products. If you come in and want to buy more than 1-2 products at once, don’t be shy to ask if we could offer you an extra discount or bonus. Quite often, we can. Please let us know if you prefer to buy from us, but somebody has proposed a better price. We will quickly check and tell you if we can price-match.

Yes, we can. We have many shipping partners across Europe. You only need to provide your vehicle in a package; otherwise, the shipping company cannot accept it.

Yes, we have a special workflow for business customers. Just let us know when checking in. For now, we can also rent you a replacement bike or scooter.

Yes, but this depends. We do not have this option for all brands and models. To be transparent, we do it on a case-by-case basis. Just ask us!

Yes, we do. Please click here to be directed to our FAQ section.

Yes, absolutely! The general rules in the EU for e-scooters and e-bikes are as follows:

Scooters and other micromobility:
– Speed up to 25km/h (some countries up to 20km/h)
– Power up to 1000W
– No seat allowed for scooters
– Working brake (some countries require 2 brakes and specify maximum braking distance)
– Front/rear lights are for use in the dark, as well as reflectors + bell.
– Third-party liability Insurance is compulsory for vehicles over 25kg.

A few countries have established stricter or country-specific regulations, like the Netherlands, Germany, Sweden, Norway, the UK, etc. Some countries have more relaxed vehicle rules, like Estonia’s no-power limit for EUCs.

E-bikes:
– Only pedal assist allowed (no throttle, except walk-assist mode)
– Motor power up to 250W
– Pedal assist deactivates at speed 25km/h.
– Front/rear lights for the bike in the dark and reflectors + bell.
– No mandatory insurance

A few countries, such as Germany, Austria, Switzerland, etc., have legalized speed pedelecs up to 45km/h.