Frequently asked questions

Many orders can be upgraded to express delivery depending on your location and the items in your cart.

Yes. At checkout, we offer parcel-machine and consolidated-delivery options, which have a lower environmental impact compared to home delivery. Whenever possible, we also use recyclable packaging materials.

High shopping seasons or unexpected courier congestion can cause short delays. Real-time tracking updates will always reflect the most accurate delivery status.

We support secure electronic payments, including bank cards, mobile payment options (such as Apple Pay or Google Pay, where available), and financing through third-party providers. All available methods appear at checkout.

Once your return is received and checked, refunds are processed within a few business days. Your bank or payment provider may take additional time to finalize the transaction.

Yes. Light testing is acceptable as long as the product is clean, undamaged, and includes all accessories. Significant wear, missing components, or marks of extended use may reduce the refundable amount.

Delivery times depend on your location and chosen shipping method.

• Estonia: 1–3 working days

• Baltics & Nordics: 2–5 working days

• EU countries: 3–7 working days

You’ll receive a tracking link once your order has been completed.

Shipping costs are calculated at checkout based on your delivery address and selected courier. Orders over 200€ qualify for free shipping in Estonia.

Yes. We ship to all EU countries and some non-EU countries. Shipping times and costs vary by destination. All prices include EU VAT. For non-EU destinations, customs duties or import fees are the customer’s responsibility.

Once your order has been completed, you will receive an email with a tracking number and a link to the courier’s tracking page.

Orders placed before 14:00 (GMT+2) are generally dispatched the same or next working day. Orders placed on weekends or holidays are dispatched the following business day.

We partner with reliable couriers such as DPD, Omniva, SmartPosti, Venipak, and others depending on the destination.

If your order has not yet been dispatched, we can modify the address. Please contact our customer support as soon as possible. Once the parcel is handed to the courier, address changes must be arranged directly with them.

Yes. Depending on availability in your region, you may choose pickup from parcel machines or our store/warehouse during checkout.

We try to consolidate items into one shipment. If part of your order ships from another warehouse, it may arrive in multiple packages. You will receive a tracking link for each parcel.

All products are packed securely using impact-resistant materials. Refurbished devices undergo additional quality control, and fragile items may include reinforced protection to ensure safe arrival.

Please take photos of the package or the damaged product immediately and contact our customer support within 48 hours. We will arrange a replacement or a refund according to our policy.

The courier will either attempt a re-delivery or redirect the package to your nearest pickup point. Details vary by courier and will be shown in your tracking link.

Some couriers offer delivery time windows or SMS notifications. Availability depends on your location and chosen courier. Unfortunately, fixed delivery appointments are not always possible.

You can pay using bank cards (Visa, Mastercard), PayPal, Google Pay, Apple Pay and Buy Now, Pay Later providers (where available). All payment options are shown at checkout.

Yes. All payments are processed through verified and encrypted payment gateways. We do not store or have access to your full card details.

Yes, you may choose manual bank transfer. Invoice details will be sent to you as soon as possible and your order will be processed once the payment is received.

If available in your region, financing options such as Montonio, Klarna, Slice, or local installment partners can be selected at checkout. Approval is handled directly by the financing provider.

Your card or bank account is charged immediately once the payment is confirmed. For installment or BNPL (Buy Now, Pay Later) payments, the provider’s terms apply.

Payments may be declined due to:

• insufficient funds

• bank’s security checks

• incorrect card details

• blocked or expired card

If this happens, try another payment method or contact your bank for more information.

For security reasons, payment methods cannot be changed after an order is completed. If you need to adjust your payment, please contact support and we’ll help you find the best solution.

By default all prices are shown and charged in EUR, however we do also accept payments in local currencies from certain countries in that case option to pay in your local currency will become available at checkout.

Yes. All orders in the EU come with a VAT-compliant invoice. Business customers can add a company name and VAT number at checkout.

Please check your spam folder first. If you still can’t find it, contact our support with your payment receipt or transaction ID. We’ll verify the payment and send the order details manually.

We accept cash only in our physical store. Online purchases must be paid electronically. This ensures faster order processing and security.

You may return most items within 14 days of delivery for a refund or exchange, provided the product is in its original condition.

Contact our support team. We will provide instructions or a return label.

While original packaging is recommended, it is not mandatory. However, the product must be returned safely packaged to prevent damage during transport. Missing original packaging may affect eligibility for a full refund.

Return shipping is free for defective or incorrect items. For voluntary returns (e.g., changed mind), the return cost is entirely on the customer.

Once we receive and inspect your return, refunds are processed within 3–7 working days. Your bank or card provider may take additional time to post the credit.

Yes, if the item is in stock. Please contact us to reserve the desired model/color while your return is being processed.

All accessories (charger, cable, manuals, tools, packaging) should be included in the return. Missing items may reduce the refund amount depending on their value.

Yes, refurbished goods follow the same statutory return rights. However, signs of usage beyond testing may affect the refundable amount due to value reduction.

Products showing noticeable wear, scratches, missing packaging, or altered settings may be considered used. For e-mobility devices, mileage and battery cycles are evaluated. Any value reduction is determined case-by-case.