Privacy Policy

Privacy Policy of Voltride

1. Controller Information

Voltride OÜ
Telliskivi 57D, Tallinn, 10412, Estonia
Registry code: 14871968

Voltride OÜ (hereinafter “Voltride”, “we”, “us”, or “our”) is the data controller within the meaning of Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

This Privacy Policy explains how Voltride collects, uses, stores, discloses, and protects personal data when you use our website, products, and services.

Voltride processes personal data in accordance with:
• GDPR (EU 2016/679)
• Applicable Estonian legislation
• Other applicable EU and national legal acts

This Privacy Policy is informative in nature and does not form part of contractual terms unless explicitly stated otherwise.
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2. Definitions

Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation performed on personal data, including collection, storage, use, transmission, and deletion.
Data subject – a natural person whose personal data is processed.
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3. Categories of Personal Data We Process

Voltride processes the following categories of personal data:

3.1 Basic personal data
• First and last name
• Username
• Date of birth
• Account credentials (passwords are stored in encrypted or hashed form)

3.2 Contact details
• Email address
• Phone number
• Postal address

3.3 Transaction and contractual data
• Orders and order history
• Payment and billing information
• Invoices
• Delivery details

3.4 Account-related data
• Customer account details
• Saved preferences
• Wishlists
• Abandoned shopping carts

3.5 Communication data
• Customer support correspondence
• Emails and messages
• Complaint and warranty handling data

3.6 Technical and usage data
• IP address
• Device identifiers
• Browser and operating system data
• Website usage logs

3.7 Consent and preference data
• Marketing consents
• Cookie preferences
• Communication preferences

3.8 Derived and analytical data
• Aggregated usage statistics
• Website analytics
• Customer behavior analysis

3.9 Anonymous and aggregated data

Data that can no longer be linked to an identifiable individual and is therefore no longer considered personal data under GDPR.
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4. How We Collect Personal Data

We collect personal data in the following ways:
• When you create or use a customer account
• When you place an order or purchase services
• When you contact us
• When you subscribe to newsletters or marketing communications
• When you participate in surveys or provide feedback
• When you use our website
• Through cookies and similar technologies
• From payment, delivery, analytics, marketing, and IT service providers
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5. Legal Grounds for Processing

Voltride processes personal data based on the following legal grounds:
1. Performance of a contract
(e.g. order processing, deliveries, customer account management)
2. Legal obligation
(e.g. accounting, tax law, consumer protection obligations)
3. Legitimate interest
(e.g. fraud prevention, IT security, service improvement, internal analytics)
4. Consent
(e.g. marketing communications, non-essential cookies, profiling)
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6. Purposes of Processing

Personal data is processed for the following purposes:
• Providing products and services
• Processing orders and payments
• Managing customer accounts
• Customer support and communication
• Delivery and logistics
• Legal compliance
• Fraud prevention and security
• Website and service improvement
• Statistical and analytical purposes
• Marketing and profiling (see Section 10)
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7. Cookies and Similar Technologies

Voltride uses cookies and similar technologies to ensure website functionality, analyze usage, and support marketing activities.

Detailed information about cookies, their categories, purposes, and how you can manage your preferences is provided in our Cookie Policy, which is a separate document and forms an integral part of our data protection framework.

This Privacy Policy must be read together with the Cookie Policy.
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8. Data Retention

Voltride retains personal data only for as long as necessary to fulfill the purposes for which it is processed, unless a longer retention period is required or permitted by law.

Retention periods are determined based on:
• the purpose of processing
• contractual obligations
• statutory retention requirements
• legitimate interests
• consent withdrawal

When personal data is no longer required, it is securely deleted or anonymized.
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9. Data Security

Voltride implements appropriate technical and organizational measures to protect personal data, including measures to ensure:
• confidentiality
• integrity
• availability
• resilience of processing systems

Security measures include access control, encryption, secure IT infrastructure, system monitoring, employee confidentiality obligations, and secure communication channels.
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10. Marketing and Profiling

10.1 Marketing communications

Voltride may process personal data for direct marketing purposes, including newsletters and promotional offers, only where permitted by law or based on your consent.

You have the right to object to direct marketing at any time.

10.2 Profiling

Voltride may use profiling for marketing purposes. Profiling involves automated processing of personal data to evaluate certain personal aspects, such as preferences or interests, in order to provide more relevant offers and communications.

Profiling may be based on:
• purchase history
• website usage
• interaction with marketing communications

Profiling may involve statistical or predictive models and may contain inaccuracies or probabilities.

10.3 Automated decision-making

Voltride does not use automated decision-making that produces legal effects or similarly significant effects without human involvement.

10.4 Your rights regarding marketing and profiling

You have the right to:
• object to processing for direct marketing purposes (GDPR Art. 21)
• object to profiling related to direct marketing
• withdraw consent at any time
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11. Data Sharing and Processors

Voltride may share personal data with trusted service providers acting as data processors, including:
• payment service providers (e.g. PayPal, Klarna)
• delivery and logistics partners
• analytics and marketing platforms
• customer feedback platforms (e.g. Trustpilot)
• form and data collection services (e.g. Jotform)
• newsletter and marketing platforms
• IT and hosting service providers

Processors act only on Voltride’s instructions and are bound by contractual confidentiality and data protection obligations.
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12. International Data Transfers (Outside the EU/EEA)

Voltride uses service providers that may process personal data outside the European Union or European Economic Area, including providers located in the United States.

Such transfers may occur when using services such as:
• analytics platforms (e.g. Google Analytics)
• advertising platforms (e.g. Meta)
• payment and communication platforms
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13. Safeguards for International Transfers

When transferring personal data outside the EU/EEA, Voltride ensures appropriate safeguards in accordance with GDPR Articles 44–49, including:
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Additional technical and organizational safeguards where required

Voltride regularly reviews its international data transfer mechanisms to ensure compliance with applicable data protection laws.
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14. Data Subject Rights

You have the right to:
• access your personal data
• rectify inaccurate data
• restrict processing
• object to processing
• data portability
• erasure (“right to be forgotten”)
• withdraw consent at any time

Requests can be submitted by email or in a format allowing identification. Voltride responds within one month of receipt.
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15. Contact Information and Complaints

For privacy-related questions or requests, please contact:

Email: info@voltride.com

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate:
https://www.aki.ee/et
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16. Updates to This Privacy Policy

Voltride may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The latest version will always be available on our website.

Last updated: 21.01.2026