Terms and Conditions

Voltride Terms and Conditions

1. Definitions, scope and validity of terms and conditions

1.1 Definitions

1.1.1 E-shop – Seller’s online environment at https://voltride.com and its subpages;
1.1.2 Payment on installments – payment for the goods through consumer credit, based on a consumer credit agreement whereby a creditor (other than the Seller) acting in its business or profession provides or undertakes to provide the Buyer with credit for the purchase of the goods;
1.1.3 Goods – goods or services sold by the Seller through the e-shop;
1.1.4 Sales Contract – a contract between the Buyer and the Seller for the purchase and sale of the goods through the e-shop;
1.1.5 Seller – Voltride OÜ, registry code 14871968, address Telliskivi 57D, Tallinn, 10412, Estonia, email: info@voltride.com, phone: +372 6004099;
1.1.6 Buyer – a private user (consumer) of the e-shop who wishes to purchase the goods or has purchased the goods;
1.1.7 General Terms and Conditions – these Terms and Conditions, which apply to the legal relations arising between the Buyer and the Seller.

1.2 Scope and acceptance
These Terms and Conditions apply to all legal relationships arising between the Buyer and the Seller when ordering goods from the e-shop. By accepting the Terms and Conditions, the Buyer confirms that he or she has read and agrees to comply with them.

1.3 Amendments
The Seller may amend these Terms and Conditions from time to time. A Sales Contract shall be governed by the Terms and Conditions in force at the time the contract is concluded.

1.4 Interpretation
Words in the singular include the plural and vice versa. The Seller is not liable for any damages resulting from the Buyer’s failure to read the Terms and Conditions.
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2. Customer data and data protection

2.1 General principles
The Seller processes personal data as a data controller in accordance with the General Data Protection Regulation (GDPR), applicable Estonian law, and the Seller’s Privacy Policy. The Privacy Policy describes the categories of personal data processed, purposes, legal bases, recipients (including service providers), international data transfers, retention principles, and the Buyer’s rights.

2.2 Categories of personal data
Depending on the transaction and services used (such as account creation, purchase, delivery, payment, customer support, or installment payment application), the Seller may process identification and contact data, transaction and delivery data, payment-related data, communication data, and technical usage data, as described in the Privacy Policy.

2.3 Operational processing
The Seller may process personal data to the extent necessary to operate the e-shop, fulfill the Sales Contract, ensure security, verify transactions, and send service-related notices.

2.4 Marketing
If the Buyer has given consent, the Seller may use the Buyer’s data to send direct marketing communications, campaign information, and promotional offers by electronic means, in accordance with the Privacy Policy.

2.5 Withdrawal of marketing consent
The Buyer may withdraw marketing consent or object to direct marketing at any time by contacting info@voltride.com or by using the unsubscribe link included in marketing communications.

2.6 Loyal customer data
If the Buyer is registered as a loyal customer, the Seller may process the Buyer’s purchase history and communication related to the use of the e-shop, as described in the Privacy Policy.

2.7 Installment payment applications
If the Buyer applies for payment in installments, the Seller may process additional data necessary to forward the application to the creditor and enable the installment payment process, in accordance with the Privacy Policy and the creditor’s requirements. A list of installment payment providers is available at https://voltride.com/en/payment-options/.

2.8 Payment security
Payments are processed via secure payment service providers using encrypted data communication. The Seller does not receive or store the Buyer’s full payment card details.

2.9 Delivery service providers
For delivery of goods, the Seller may share necessary delivery data with courier and parcel terminal service providers. A list of delivery partners is available at https://voltride.com/en/shipping/.

2.10 Newsletters
Subscription to newsletters and offers is voluntary and based on opt-in. The Buyer may unsubscribe at any time.

2.11 Account security and data accuracy
The Buyer is responsible for keeping login details confidential and for the accuracy of the data provided.

2.12 Data subject rights
The Buyer may exercise data subject rights as described in the Privacy Policy by contacting info@voltride.com.

2.13 Cookies
The Seller uses cookies and similar technologies in accordance with the Cookie Policy. Where required by law, non-essential cookies are used only based on the Buyer’s consent.
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3. Buying goods and placing an order

3.1 The Buyer may use the e-shop to enter into a Sales Contract with the Seller.
3.2 The Seller does not guarantee compatibility of the e-shop with all devices or software.
3.3 The Seller may impose restrictions on the sale of certain goods (e.g., age restrictions).
3.4 Product descriptions constitute an offer to conclude a Sales Contract. Product images are illustrative.
3.5 The Seller may withdraw from the Sales Contract if goods are out of stock, pre-ordered, or incorrectly priced due to an error. In such cases, the Seller will offer a replacement or refund within 14 days.
3.6 In the e-shop it is possible to buy goods marked with the option “Add to cart”. Before adding goods to the shopping cart, the Buyer must select the relevant characteristics of the goods (such as color, size, battery capacity, etc.) and quantity.
3.7 The e-shop may allow pre-ordering of goods that are not currently in stock. Pre-ordered goods are added to the shopping cart using the “Pre-order” option and are not subject to the standard delivery time.
3.8 The Buyer may change the quantity of goods in the shopping cart and continue shopping. Compatible or related products may be added from suggested options.
3.9 To place an order, the Buyer proceeds to checkout by clicking “Proceed to Checkout”.
3.10 To conclude the Sales Contract, the Buyer must provide the required information, select the delivery and payment method, confirm acceptance of these Terms and Conditions, and click “Place Order”.
3.11 During checkout, the Buyer may register as a loyal customer by creating a user account or may complete the purchase without registration.
3.12 The Buyer is responsible for the accuracy of the data provided and must correct any errors before placing the order. If an error is discovered after placing the order, the Buyer shall notify the Seller as soon as possible.
3.13 After placing the order, the Buyer will be redirected to the selected payment service provider. An order confirmation will be sent to the Buyer’s email address.
3.14 The Sales Contract shall be deemed concluded and entered into force once the payment is received by the Seller or, in the case of installment payments, when the installment agreement is concluded with the creditor.
3.15 If payment is made by prepayment invoice and the Buyer pays after the stated due date, the payment shall be treated as a new offer. The Seller may accept or reject such payment and shall inform the Buyer accordingly.
3.16 The official time of conclusion of the Sales Contract is determined by the Seller’s e-shop server time.
3.17 An unpaid order shall not be fulfilled.
3.18 Prior to delivery, the Buyer may request modifications to the order by agreement with the Seller. The Buyer may cancel the order after payment but before delivery by notifying the Seller in writing.
3.19 An invoice confirming the Sales Contract will be sent to the Buyer electronically.
3.20 The Sales Contract may be concluded only by persons entitled to purchase the goods under Estonian law. Age-restricted goods require confirmation of sufficient age.
3.21 The Seller may refuse to conclude a Sales Contract if the Buyer has previously violated contractual obligations.
3.22 If grounds for refusal become apparent after contract conclusion, the Seller may withdraw from the Sales Contract and refund payments made.
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4. Payment and delivery

4.1 Prices are in euros and include taxes but exclude delivery costs.
4.2 Delivery costs are displayed before order confirmation.
4.3 Prices valid at the time of contract conclusion apply.
4.4 Payment methods include bank link, card payment, prepayment invoice, installment payment, and other options offered in the e-shop.
4.5 Delivery of goods shall take place at the address indicated by the Buyer within the agreed time after receipt of payment or conclusion of an installment agreement.
4.6 Delivery times indicated in the e-shop are indicative and may change due to circumstances beyond the Seller’s control.
4.7 The Seller may engage third-party delivery service providers for the delivery of goods.
4.8 The Buyer must ensure that the delivery information provided is accurate. The Seller is not liable for delays caused by incorrect or incomplete information.
4.9 The Buyer must inspect the goods upon delivery. If the packaging is damaged or goods do not correspond to the order, the Buyer must notify the Seller immediately.
4.10 Risk of accidental loss or damage passes to the Buyer upon delivery of the goods.
4.11 If the Buyer fails to accept delivery, the Seller may withdraw from the Sales Contract and charge reasonable and documented costs directly incurred, such as storage or repeated delivery costs.
4.12 The Seller may deliver goods in parts if the order consists of multiple items.
4.13 If delivery is significantly delayed and the Buyer no longer wishes to receive the goods, the Buyer may withdraw from the Sales Contract and receive a refund.
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5. Right of withdrawal

5.1 The Buyer has the right to withdraw from a Sales Contract concluded at a distance within 14 days without giving any reason, in accordance with the Law of Obligations Act.
5.2 Withdrawal must be notified in writing (including by email) to info@voltride.com within 14 days of receipt of goods.
5.3 Returned goods must be unused, complete, and in their original packaging.
5.4 The Buyer must handle goods carefully and only to the extent necessary to assess their nature, characteristics, and functioning, as would be permitted in a physical store.
5.5 If the goods are returned in a condition that reduces their value, the Seller may deduct the corresponding amount from the refund.
5.6 The Buyer bears the direct cost of returning the goods unless otherwise agreed.
5.7 If returned goods are damaged due to improper use, the Seller may offset the reduction in value.
5.8 Refunds shall be made within 14 days of receiving the withdrawal notice, provided the goods have been returned or proof of return submitted.
5.9 The Seller is not required to refund delivery costs exceeding the cost of the cheapest standard delivery option.
5.10 The Buyer may exchange returned goods for other goods sold by the Seller, subject to price adjustment.
5.11 Withdrawal from the Sales Contract also results in withdrawal from an installment payment agreement where applicable.
5.12 The right of withdrawal does not apply to:
a) goods sealed for health or hygiene reasons if opened after delivery;
b) sealed audio, video recordings or software once unsealed;
c) gift cards that have been used.
5.13 Environmentally hazardous consumables such as batteries may be returned free of charge to designated collection points.
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6. Payment by installments

6.1 The Seller may offer the Buyer the possibility to apply for installment payment via third-party creditors.
6.2 The Seller forwards the Buyer’s installment application to the creditor or directs the Buyer to the creditor’s online environment.
6.3 The Seller is not a creditor and does not assume obligations arising from installment agreements.
6.4 The creditor evaluates the Buyer’s application independently and may accept or reject it.
6.5 The Buyer has the right to withdraw from the installment agreement in accordance with applicable law.
6.6 If the Buyer withdraws from the installment agreement, the Buyer may also withdraw from the Sales Contract under the conditions set out in these Terms.
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7. Warranty and claims

7.1 Manufacturer’s warranty does not limit the Buyer’s statutory rights.
7.2 The Buyer must retain proof of purchase to submit warranty or conformity claims.
7.3 Warranty conditions are specified in the warranty document provided with the goods.
7.4 Repair or replacement under warranty does not extend the original warranty period unless stated otherwise.
7.5 Warranty does not cover damage caused by improper use, mechanical damage, moisture, normal wear and tear or product with modifications by the Buyer, or the use of the Product for commercial/work purposes. Warranty does not cover reduced battery range resulting from normal usage conditions such as temperature, load, terrain, riding style, battery aging, or other external factors. A warranty claim may be considered only if the reduction in battery range clearly and significantly exceeds normal variation under comparable conditions.
7.6 Warranty rights are in addition to statutory consumer rights.
7.7 The Buyer may submit claims for non-conformity within two years of receipt of goods.
7.8 If a lack of conformity becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery unless proven otherwise.
7.9 The Buyer should notify the Seller of defects without undue delay and no later than two months after discovery. The Buyer should notify the Seller of defects without undue delay and no later than two months after discovery. If the Buyer continues to use the Product after becoming aware of a defect and such use aggravates the defect or causes additional damage, the Seller shall not be liable for the resulting additional damage.
7.10 The Seller may require the return of defective goods.
7.11 Costs related to repair or replacement of defective goods shall be borne by the Seller.
7.12 If repair or replacement is not possible or fails, the Buyer may withdraw from the Sales Contract.
7.13 The Seller is not liable for defects caused by the Buyer or normal wear.
7.14 Partial withdrawal is permitted only for affected goods unless otherwise required by law.
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8. Limitation of liability and dispute resolution

8.1 The Seller is not liable for technical errors caused by third parties or payment service providers.
8.2 The Seller is not liable for damages caused by misuse of the Buyer’s identity.
8.3 Liability is excluded in cases of force majeure.
8.4 The Seller is not liable for indirect damages, including loss of profit.
8.5 The Seller is not liable for obligations assumed by the Buyer towards third parties.
8.6 The Seller is not liable for changes in prices, delivery times, or conditions within the limits of the law.
8.7 The Seller is not liable for damages resulting from lawful withdrawal from the Sales Contract.
8.8 The Buyer may contact the Consumer Protection and Technical Regulatory Authority (TTJA) or submit a complaint to the Consumer Disputes Committee if disputes cannot be resolved by agreement. Information is available at https://www.ttja.ee.
8.9 Disputes shall be resolved in the competent court in Estonia unless mandatory consumer protection rules provide otherwise.
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9. Other terms

9.1 The Buyer confirms legal capacity and understanding of binding obligations.
9.2 The Buyer undertakes to use the e-shop lawfully and responsibly.
9.3 Intellectual property rights related to the e-shop belong to the Seller or its licensors.
9.4 Product information may change; obvious pricing or technical errors may result in refusal of sale and refund.
9.5 Notices may be exchanged electronically via the e-shop or email.
9.6 Previous versions of the Terms are archived and available upon request.
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10. Validity and legislation

10.1 These Terms and Conditions are governed by the laws of the Republic of Estonia, in particular the Law of Obligations Act (Võlaõigusseadus) and the Consumer Protection Act (Tarbijakaitseseadus). Where mandatory consumer protection rules apply, they prevail over conflicting contractual terms.
10.2 These Terms and Conditions are effective from 21.01.2026.