Warranty

Voltride End User Warranty

Voltride’s end-user warranty covers all issues that result from manufacturing defects during a two-year warranty period. Voltride is not responsible for defects caused by natural wear and tear, improper use and/or lack of maintenance. All Warranty claims for products purchased from Voltride.com shall be resolved in accordance with the Consumer Protection Act and any other applicable laws of the Republic of Estonia.

The warranty does not apply to:

• Products that have been tuned or modified in any way (electronics or mechanics).
• Products that have been repaired (or attempted to be repaired) by unauthorized repairers/people. Parts such as tires, brake pads, etc., the repair of which does not require the opening of the scooter body, can be replaced, or repaired by the user.
• Damage caused by exceeding the carrying capacity of the equipment, by tricks or participation in competitions, by falling or by impact.
• Liquid damage – Personal electric mobility devices are not waterproof. Some devices may be water resistant. The IP rating is given on the product page and in the device’s manual. Do not exceed the conditions of the IP rating. If no IP rating is given, do not expose your device to rain or water nor soak it in water. Liquid damage caused by exceeding the IP rating is not covered under warranty.

All warranty claims are processed on the basis of a purchase document (invoice, receipt, contract, or order). Claims will not be accepted without such documentation.

Voltride’s End User Warranty only covers equipment purchased by a private individual for personal use. The end-user warranty does not apply to equipment purchased for commercial purposes. In the case of products purchased by companies, the factory warranty period, as indicated in the technical specifications table on the product page, shall apply. If the factory warranty is not indicated on the product page, then the product does not have factory warranty coverage.

Technical specifications such as ride distance and climbing ability are dependent on riders’ weight, road conditions, speed, and wind direction. These are not guaranteed but are given as a point of comparison. These values cannot be the basis for a warranty claim.

If you discover a defect in the product, stop using it. Continuing to use a defective product may cause the defect to worsen and may also damage other components of the product. Defects caused by continued use of a defective product are not covered by the warranty.

To ensure the validity of the warranty and the good working order of the equipment, it must be serviced at least once a year or at 300km, 1000km and every 1000km thereafter. Maintenance is carried out by Voltride Service.

Voltride Extended Warranty

Voltride Extended Warranty covers all issues that result from manufacturing defects during the extended warranty period. The extended warranty period can vary from 6 months up to 2 years, depending on the chosen extended warranty package. The warranty does not cover defects caused by normal wear and tear, improper use and/or lack of maintenance.

Voltride Extended Warranty is only valid for the original purchaser of the device. The extended warranty only covers equipment that is purchased for personal use. The end-user warranty does not apply to equipment purchased for commercial purposes.

To ensure the validity of the warranty and the good working order of the equipment, it must be serviced at least once a year or every 1000km. Maintenance is carried out by Voltride Service.

Our 6-month free extended warranty, which can be received as a gift for creating a Voltride.com account and signing up for our newsletter, is only valid as long as you stay subscribed to our newsletter.

Technical specifications such as ride distance and climbing ability are dependent on riders’ weight, road conditions, speed, and wind direction. These are not guaranteed but are given as a point of comparison. These values cannot be the basis for a warranty claim.

If you discover a defect in the product, stop using it. Continuing to use a defective product may cause the defect to worsen and may also damage other components of the product. Defects caused by continued use of a defective product are not covered by the warranty.